BLUE Guide Manager/Guest Relation Manager (m/f/d)

Description

As BLUE Guide Manager you will be actively involved in providing information and actively shaping the holidays of our guests and will be the first point of contact for guests. Your excellent problem-solving abilities and professional complaint management will ensure the full satisfaction of guests. You always prioritise the needs and wishes of guests when organising groups (e.g. joint tours of the hotel) and advising on excursions. As BLUE Guide Manager you will also be a representative of TUI BLUE marketing features and be responsible for presenting and delivering BLUE Guide functions. As well as professional leadership responsibilities for BLUE Guides, you are also a contact person for the BLUE GUIDE concept and for proactive guest relationship management. You will also regularly report to the head office including quality reports.

Requirements
  • Completed training and professional experience in the service sector, preferably in the hotel industry or in travel managemenn
  • Service-oriented, charismatic appearance and a high level of soft skills
  • Inspirational motivator and enjoyment in interacting with people
  • Very good organisational and improvisational skills in creating and delivering group-based holiday experiences
  • Confident in using mobile devices and social media channels (e.g. smartphone, tablet, app use, Facebook, Twitter) as well as of marketing-relevant tasks
  • Knowledge of location and ability to provide insider tips (culture, region, cuisine)
  • Open-minded and able to work independently
  • Strong sense of responsibility and communication skills paired with a facilitator mentality
  • High resilience, flexibility and ability to work in a team as well as a high awareness of quality issues
  • Initial experience in successful complaint management
  • Fluent language skills: German, English, local language
Benefits

A range of different tasks and a friendly and welcoming team await you as a Spa Manager. As part of the TUI BLUE team, you can enjoy working in a fabulous location, secure employment abroad (incl. insurances) and a complementary laundry service for your work clothing. You will get plenty of opportunities to contribute your ideas and know-how so we can keep delivering the highest standards of individuality and quality to guests and colleagues.

Status Quo: March 1, 2022

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