Front Office Manager (m/f/d)


As a Front Office Manager or Front Office Assistant Manager you are responsible for all reception procedures. These include managing routine front office tasks such as checking in and out, controlling outgoing invoices with the reservation team as well as monitoring all cost and revenue items associated with a front office. For our guests you are a welcoming point of contact and a “problem solver” in one. Promptly responding to enquiries and problems from guests is a matter of course for you. You monitor guest requests and developments in upselling initiatives/strategies in the hotel and take part in consultations with other team leaders and the General Manager. You also ensure the cross-team flow of important information as well as seamless communications within your team. You draw-up duty rosters for the Front Office team and are responsible for the induction and training of new and existing employees.

  • Several years of front office experience
  • Management experience in the high-end hotel sector
  • Confident in working with the Protel system
  • Ability to work independently and a problem-solving approach to tasks
  • Team player with a pragmatic attitude, role model and team leader
  • Excellent written and communication skills in German and English, other languages an advantage

A range of different tasks and a friendly and welcoming team await you as Front Office Manager. As part of the TUI BLUE team, you can enjoy working in a fabulous location, secure employment abroad (incl. insurances) and a complementary laundry service for your work clothing. You will get plenty of opportunities to contribute your ideas and know-how so we can keep delivering the highest standards of individuality and quality to guests and colleagues.

Status Quo: March 21, 2022

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