Front Desk Agent / Receptionist (M/F/D)

The Hotel TUI BLUE Montafon in Schruns-Tschagguns is currently looking for an outstanding Front Desk Agent/ Receptionist. Joining the hotel as a front desk agent / receptionist you will be ensuring that the front house is highly effective in representing and promoting the first impression of the TUI Blue Montafon brand. You will be the first point of contact for the hotel with professionalism and a smiling face when dealing with clients, visitors and guests. In every situation you will put our guests at the heart of the hotel and create smiles by delivering unforgettable experiences. This position is also open for other EU Members.

As a Front Desk Agent / Receptionist your key responsibilities will include:

• You will handle the flow of guests in the hotel from welcoming, greeting, directing up to giving unforgettable farewell experience for a great last impression
• Manage guests check in and check out of their rooms, distributes room keys, answers questions and processes payments for hotel services rendered
• Provide information about the hotel, available rooms, rates and amenities
• Inform guests about additional facilities and services, when appropriate
• Answer and forward any incoming phone calls while providing basic information when needed by referring queries to the correct person or department
• You will be managing guests complains in an efficient, professional, courteous and timely manner
• You will will be responsible in the maintenance of guests databases
• You will provide general administrative support as required
• You will be responsible in implementing an excellence service and quality standards at the front desk

• Degree in Hotel Management or similar
• With training and practical work experience within the same role
• A culturally intelligent individual who enjoys working in an international guests and environment
• A genuinely helpful, flexible and professional personality
• Friendly and Smart appearance
• A hands-on professional, with ability to work under pressure, resilient and reliable
• A team player and with excellent organisational skills
• Ability to be flexible and multi-task, doing several things all at the same time when required
• Ability to be calm, courteous, and professional regardless of guest/visitors behaviour
• Ability to be resourceful and proactive in dealing with issues that may arise
• Customer focused
• Proficient in MS office package
• Excellent communication skills, both verbal and written, in German and in English, plus other languages would be advantageous.

Apart from a competitive salary and benefits as standard, you will be involved in a range of different tasks and experiences whilst enjoying a friendly and welcoming team. As part of the TUI BLUE team, you will have the benefit of working in a fabulous location, secure employment abroad, full board on meal and accommodation if required. We offer Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities in more than 50 countries worldwide. You will get plenty of opportunities to contribute your ideas and know-how so we can keep delivering the highest standards of individuality and quality to guests and colleagues.

Other benefits include:

• Fair duty rosters/flexible working time models
• Discounted employee and family rates
• Employee discounts at our cooperation partners
• Payment at least collectively, including a proportionate 13th and 14th salary
• Attractive performance bonus for committed employees at the end of the season