Service Employee (m/f/d)

TUI BLUE Fleesensee hotel is in a fantastic location right on the Fleesensee in the heart of the Mecklenburg Lake District. With 156 modern rooms and suites await those wanting to relax in the spacious BLUE® Spa, actively explore the Mecklenburg Lake District by land or water, or play a scenic round of golf.

The hotel is looking for an exceptional Service Employee who will be part of the restaurant team. You will be responsible in providing food and beverage service to guests according to the Hotel’s established standards, policies and procedures. You will be responsible for all duties prior to and after service, ensuring maximum guest satisfaction at all times.

Your role as Service Employee will include:

• Welcoming guests and assigning tables to them, taking reservations, and ensuring that guests are happy and satisfied
• Serving food and beverages in a professional manner with high levels of customer service
• Checking with customers to ensure that they are enjoying their meals and take action to correct any issues or concerns
• Setting and cleaning tables and clearing service stations during and after service.
• Promoting general hospitality service and providing exceptional serving time to guests
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
• Understanding and knowing the restaurant menu and Specials of the day
• Preparation and follow-up work for the restaurant service and supporting the restaurant team
• If required assist in bringing food from kitchen to the guest ensuring accuracy and timeliness
• Handling all guest complaints in a professional manner

• At least 1-2 years of experience in the bistro or restaurant sector
• Experience working with the myPOS cash register system
• With Exceptional, personalized customer service
• Possess Good Attention to detail
• Ability to multitask and can work efficiently under pressure
• Confident and smart appearance
• Possess team spirit and good collaboration
• Excellent interpersonal communication skills
• Required language skills German C1, other languages is an advantage

Apart from a competitive salary and benefits as standard, you will be involved in a range of different tasks and experiences whilst enjoying a friendly and welcoming team, you will have plenty of opportunities to contribute your ideas and know-how so we can keep delivering to the highest standards of individuality and quality to guests and colleagues. As part of the TUI BLUE team, you will have the benefit of working in a fabulous location, secure employment abroad, full board, meal and accommodation if required. We offer development and career opportunities, providing a wide range of (digital) training and international career opportunities in more than 50 countries worldwide.

Other terms and conditions for the role:

• Sunday and public holiday surcharges i. hv 20%
• Working time 8 hours a day
• Early shift 8:00 a.m. to 4:30 p.m
• Late shift 3:00 p.m. to 10:30 p.m
• Uniforms are provided (blouses, shirts, trousers, aprons)
• Free cleaning of work clothes
• Benefits and discounts when using the leisure activities of our partner companies in the Hotel-und Sportwelt Fleesensee