GOLD

ADULT-FOCUSED Our Gold holidays are as grown-up as it gets. They cater to a classic, adult age group, and our hotels are for over-16s only. PRIME LOCATIONS All of our Gold hotels are 4T, plus they’re either on the beach or in equally impressive settings – think hilltop or centre of town. HOME-FROM-HOME DINING You can expect a taste of home on Gold holidays. You’ll be able to tuck into cooked breakfasts and roasts alongside local dishes. CLASSIC ENTERTAINMENT Our hotels come with entertainment on tap. There’s a day-to-night agenda of cooking lessons, quizzes, live music and cocktail parties.

What do I need to bring to destination More information


Training dates

Click on the job roles below to see planned training schedules.

Job Experience:

Gold Delivery Team Leader

ABOUT THE ROLE
• Ensure that all aspects of the GOLD experience are implemented and delivered according to the concept specifications – monitoring/analysing Concept and quality standards -initialize action plans
• Managing and motivate the whole GOLD team to meet targets, deliver the concept programme and services and exceed customer expectations
• Maintain a strong relationship with Hotel Management, EDTM, SDTM, TUI MM and Concept Team
• Ensure that the GOLD philosophy is implemented and delivered – coordinate within the team to offer a seamless service with an enhaced visibility and a one team ethos
• Deliver & Promote the TUI App
• Understand fully the GOLD guests journey and needs, continually observing your team in action at the hotel and airport
• Ensure that all issues that our guests bring to our attention in resort are resolved ideally within 24 hours and that your teams offer a seamless and fast solution
• Ensure an appropriate and consistent service is delivered at every customer touch-point, and as such this impacts positively on company/brand perception
• Ensure all aspects of Gold successfully operates to the relevant specification guidelines, ensuring all action plans you set for the hotelier are implemented and reviewed


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