We are so excited that Summer is officially starting and we can’t wait for you to join us and help our guests discover their smile once again.
The time is almost here for you to pack your bags and deliver the amazing experiences our guests are longing for.
What will Summer 2024 Face to Face training be like?
Here are some impressions from Summer 2023 delegates on how they enjoyed the Pre-Season Face to Face training and what they got out of the experience.
ACTIVITY HOST
FITNESS & LEISURE INSTRUCTOR
KIDS’ CLUB HOST
Around 1,000 employees were trained at the TUI BLUE & Hotel Concept Trainings in Turkey, Cyprus & Mallorca in the pre-season.
Your Training Journey
We have prepared explanatory videos for you to understand what your training journey can look like and to give you more information how to do e-learnings and virtual classroom trainings. If you still have questions about your trainings, please use our contact form.
Our blended learning approach
Digital Assets
Digital assets such as videos, recordings, e-learnings and manuals give you the chance to start your training and preparation long before travelling to destination.
Virtual Training
You will be invited to live online events and webinars, which will be carried out by experts. They will share with you important knowledge specific for your role.
Pre-Season Face to face training
For certain roles we will organise and host pre-season face to face training in order to enable you to gain necessary licences and certifications.
Designed for you
You take ownership of your own learning and can manage your training in a flexible way according to your time availability.
TUI Online Campus
When you have accepted your placement offer, you will receive your login data from us for the TUI Online Campus. Here you will find each module of your training journey in the order they are to be completed. You will need to finish each module in turn to be able to move onto the next one.
Login page
This is what you will see when you get the link to log in. Please use the credentials you receive in the invitation email as these are unique to you. You can change the password in ‘My Account’ if you wish.
First page
This is an example of how your training journey will look according to your job role and experience.
Training Schedules
Please select from the list of job roles below to see planned training schedules.
Job Experience:
Baby Club Host
ABOUT THE JOB
• Create and deliver a magical and developmental programme for our kids aged 0-3.
• Our Baby Club Hosts will also be caring, changing and feeding babies and infants 0-3.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• You can monitor and celebrate success with regular guest feedback results.
You will learn more about all Childcare jobs and our TUI Childcare Academy as we identify and match your skills & experience throughout your recruitment experience.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
If you are a Spanish resident and attending the Face to Face training in Spain, please provide us with the below information in order that we can book your flights via our e-mail address.
NIE/DNI – ID card number
Municipality – place of residence: In the case of Balearics it is Palma, Sa Pobla, etc.
Date of Birth
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
Late Starter Training (tbc)
Arrival: Sunday 02 June 2024
Training: 03. – 07. June 2024
Departure: Saturday 08 June 2024
BLUE Guide Manager (For Families)
ABOUT THE ROLE
Ensure that all aspects of the TUI BLUE experience are implemented and delivered according to the concept specifications.
You will be monitoring and analyzing concept and quality standards to develop action plans to deliver results and exceed guests’ expectations.
You will manage and motivate the whole TUI BLUE team of between 15-30 members and will be able to create a one team ethos. You will also show strong leadership skills and passion.
Maintain a strong relationship with the Hotels General Management as well as key stakeholders across the TUI Group.
Ensure that all aspects of the TUI BLUE experience are implemented and delivered according to the concept specifications.
You will be monitoring and analyzing concept and quality standards to develop action plans to deliver results and exceed guests’ expectations.
You will manage and motivate the whole TUI BLUE team of between 15-30 members and will be able to create a one team ethos. You will also show strong leadership skills and passion.
Maintain a strong relationship with the Hotels General Management as well as key stakeholders across the TUI Group.
ABOUT THE ROLE
• Ensure that all aspects of the TUI BLUE experience are implemented and delivered according to the concept specifications.
• You will be monitoring and analyzing concept and quality standards to develop action plans to deliver results and exceed guests’ expectations.
• You will manage and motivate the whole TUI BLUE team of between 4-6 members and will be able to create a one team ethos. You will also show strong leadership skills and passion via team meetings, daytime/evening activities and events.
• Maintain a strong relationship with the Hotels General Management as well as key stakeholders across the TUI Group.
ABOUT THE ROLE
• Ensure that all aspects of the TUI BLUE experience are implemented and delivered according to the concept specifications.
• You will be monitoring and analyzing concept and quality standards to develop action plans to deliver results and exceed guests’ expectations.
• You will manage and motivate the whole TUI BLUE team of between 4-6 members and will be able to create a one team ethos. You will also show strong leadership skills and passion via team meetings, daytime/evening activities and events.
• Maintain a strong relationship with the Hotels General Management as well as key stakeholders across the TUI Group.
ABOUT THE ROLE
• You will be leading and developing your team to ensure that childcare delivery in your area offers a varied, innovative, and creative programme in a fun and safe environment. Your team may be located across geographies meaning travel would be required.
• You will maintain the quality of all services by adhering to the childcare handbooks and company policies and give guidance when queries arise
• You will build and maintain strong relationships with the Hotel Management and internal teams
• You will take accountability for ensuring that inventory, stock control and quality targets and requirements are met and achieved, escalating any discrepancies when necessary.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
You will be leading and developing your team and team leader(s) to ensure that childcare delivery in your area offers a varied, innovative, and creative programme in a fun and safe environment In line with all handbooks, policies, and procedures. Your team may be located across geographies meaning travel would be required.
You will work as part of the wider team with resort management responsibilities including childcare staff resource planning and retention in addition to training, supporting staff qualifications, resort inductions, financial management and day to day HR management. You will do this by building and maintaining strong relationships with the resort team, concept delivery team, staff, partners, and guests.
You will also take accountability for ensuring that inventory, stock control and quality requirements are met and achieved. You will escalate any discrepancies when necessary.
Finally, you will be the childcare specialist and use your knowledge, decision making, planning and expertise to assist with all childcare queries and make innovative suggestions for future delivery based on staff and guest feedback.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
Delivering a wide range of fun daytime and sport activities to our guests of all ages and nationalities.
Co-ordinate and deliver the evening programme and events.
Engage consistently in guest interaction.
Deliver the highest quality service and guest experience in line with the TUI standards.
You will learn much more about TUI BLUE For Families and the range of Entertainment roles available as we identify and showcase your personality, skills & experience throughout your recruitment experience.
ABOUT THE ROLE
• Our concept hotels vary in size and guest profile and so may the size of your international team.
• In our stunning TUI BLUE FOR TWO hotels, you will be hosting activities such as French boules, shuffleboard, and beach volley. You will also be creating local experiences, secret walks, cooking and cocktail demos.
• By night you will transform to be the queen or king of ambience. Setting the scene and hosting theme nights and low-key live entertainment.
• You may additionally support the setup and maintenance of your valuable hotel sound system.
• You will always help your TUI colleagues by answering any guest questions and solving problems and best of all you can monitor and celebrate success with your regular real guest feedback results.
Delivering a wide range of fun daytime and sport activities to our guests of all ages and nationalities.
Co-ordinate and deliver the evening programme and events.
Engage consistently in guest interaction.
Deliver the highest quality service and guest experience in line with the TUI standards.
You will learn much more about TUI BLUE Sensatori and the range of Entertainment roles available as we identify and showcase your personality, skills & experience throughout your recruitment experience.
Entertainment & Activity Team Leader (For Families)
ABOUT THE ROLE
Leading an international team of talented and skilled entertainers, sports and/or fitness specialists.
Leading by example by planning, coordinating and delivering a wide range of daytime, sport, and evening entertainment to our guests of all ages and nationalities.
Building strong relationships across the resort with all members of the team, whilst also engaging consistently with our guests.
Deliver the highest quality service and guest experience in line with the TUI standards.
Leading an international team of talented and skilled entertainers, sports and/or fitness specialists.
Leading by example by planning, coordinating and delivering a wide range of daytime, sport, and evening entertainment to our guests of all ages and nationalities.
Building strong relationships across the resort with all members of the team, whilst also engaging consistently with our guests.
Deliver the highest quality service and guest experience in line with the TUI standards.
Departure: 05 March 2024 or moving to TUI BLUE Masmavi Ents Training
Fitness & Leisure Instructor (For Families)
ABOUT THE ROLE
Create and deliver a wide range of fitness sessions, including aqua, strength, cardio and wellbeing classes to our guests of all ages and nationalities.
Planning and delivering a wide range of daytime, sport, and evening entertainment.
Engage consistently in guest interaction.
Deliver the highest quality service and guest experience in line with the TUI standards.
You will learn more about TUI BLUE For Familes and our in-house Fitness Instructor Qualification throughout your recruitment experience.
Create and deliver a wide range of fitness sessions, including aqua, strength, cardio and wellbeing classes to our guests of all ages and nationalities.
Planning and delivering a wide range of daytime, sport, and evening entertainment.
Engage consistently in guest interaction.
Deliver the highest quality service and guest experience in line with the TUI standards.
You will learn more about TUI BLUE For Two and our in-house Fitness Instructor Qualification throughout your recruitment experience.
Create and deliver a wide range of fitness sessions, including aqua, strength, cardio and wellbeing classes to our guests of all ages and nationalities.
Planning and delivering a wide range of daytime, sport, and evening entertainment.
Engage consistently in guest interaction.
Deliver the highest quality service and guest experience in line with the TUI standards.
You will learn more about TUI BLUE Sensatori and our in-house Fitness Instructor Qualification throughout your recruitment experience.
You will be leading, developing, and supporting your team and oversee the Football and Swim programme to ensure it satisfies all our guests.
It is also your responsibility to ensure that all the Health & Safety checks, operating procedures, and any observations and assessments are carried out throughout the season.
You feel confident to complete monthly reports which include finance, guest satisfaction and stock level controls.
As an Academies Team Leader you are also a working member of the team as either a Football Coach or Swim Instructor. Someone who leads by example and is part of the Academies overall staff headcount.
• Create and deliver a magical and developmental programme for our kids aged 0-3.
• Our Creche Reps will also be caring, changing and feeding babies and infants 0-3.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• You can monitor and celebrate success with regular guest feedback results.
You will learn more about all Childcare jobs and our TUI Childcare Academy as we identify and match your skills & experience throughout your recruitment experience.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
If you are a Spanish resident and attending the Face to Face training in Spain, please provide us with the below information in order that we can book your flights via our e-mail address.
NIE/DNI – ID card number
Municipality – place of residence: In the case of Balearics it is Palma, Sa Pobla, etc.
Date of Birth
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
Late Starter Training (tbc)
Arrival: Sunday 02 June 2024
Training: 03. – 07. June 2024
Departure: Saturday 08 June 2024
Holiday Village Creche Supervisor
ABOUT THE JOB
• Create and supervise a magical and developmental programme for our kids aged 0-3.
• Lead a small national or international Childcare Team in a fun but safe environment.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• Coach, guide and manage team performance – celebrate success using weekly guest feedback results.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
You will manage the overall operation and performance of the Holiday Village achieving set targets, additionally you will have the staff welfare of between 27-40 members including 3rd party suppliers.
Part of that will be leading, developing, and supporting your team and ensure that all Holiday Village experiences are delivered to our specification and brochure promise.
You will be able to create a one team ethos and show great leadership skills and passion. It will all result in the delivery of an excellent holiday experience for all our guests.
Finally, you will also make sure to maintain a strong relationship with the General Hotel Management as well as other stakeholders and colleagues.
Create and deliver a wide range of fitness sessions, including aqua, strength, cardio and wellbeing classes to our guests of all ages and nationalities.
Planning and delivering a wide range of daytime, sport, and evening entertainment.
Engage consistently in guest interaction.
Deliver the highest quality service and guest experience in line with the TUI standards.
ABOUT THE JOB
• Create and deliver a magical and developmental programme for our kids aged 3-12.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• You can monitor and celebrate success with regular guest feedback results.
You will learn more about all Childcare jobs and our TUI Childcare Academy as we identify and match your skills & experience throughout your recruitment experience.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
If you are a Spanish resident and attending the Face to Face training in Spain, please provide us with the below information in order that we can book your flights via our e-mail address.
NIE/DNI – ID card number
Municipality – place of residence: In the case of Balearics it is Palma, Sa Pobla, etc.
Date of Birth
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
Late Starter Training (tbc)
Arrival: Sunday 02 June 2024
Training: 03. – 07. June 2024
Departure: Saturday 08 June 2024
Kids Club Host – Qualified
ABOUT THE JOB
• Create and deliver a magical and developmental programme for our kids aged 3-12.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• You can monitor and celebrate success with regular guest feedback results.
You will learn more about all Childcare jobs and our TUI Childcare Academy as we identify and match your skills & experience throughout your recruitment experience.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
If you are a Spanish resident and attending the Face to Face training in Spain, please provide us with the below information in order that we can book your flights via our e-mail address.
NIE/DNI – ID card number
Municipality – place of residence: In the case of Balearics it is Palma, Sa Pobla, etc.
Date of Birth
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
Late Starter Training (tbc)
Arrival: Sunday 02 June 2024
Training: 03. – 07. June 2024
Departure: Saturday 08 June 2024
Kids Club Host Overland
ABOUT THE JOB
• Create and deliver a magical and developmental programme for our kids aged 3-12.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• You can monitor and celebrate success with regular guest feedback results
You will learn more about all Childcare jobs and our TUI Childcare Academy as we identify and match your skills & experience throughout your recruitment experience.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
If you are a Spanish resident and attending the Face to Face training in Spain, please provide us with the below information in order that we can book your flights via our e-mail address.
NIE/DNI – ID card number
Municipality – place of residence: In the case of Balearics it is Palma, Sa Pobla, etc.
Date of Birth
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
You are required to attend only 1 set of Face to Face training. We will book you onto the training dates most appropriate for your start date and Summer destination.
Late Starter Training (tbc)
Arrival: Sunday 02 June 2024
Training: 03. – 07. June 2024
Departure: Saturday 08 June 2024
Kids Club Supervisor
ABOUT THE JOB
• Create and supervise a magical and developmental programme for our kids aged 0-12.
• Lead a small national or international Childcare Team in a fun but safe environment.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• Coach, guide and manage team performance – celebrate success using weekly guest feedback results.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
• Our concept hotels vary in size and guest profile and so may the size of your international team.
• We search for star family entertainers in TUI SUNEO to be great all-rounders, hosting your very own activities throughout the day and evenings.
• You may additionally support the setup and maintenance of your valuable hotel sound system.
• You will always help your TUI colleagues by answering any guest questions and solving problems and best of all you can monitor and celebrate success with your regular real guest feedback results.
Leading an international team of talented and skilled entertainers, sports and/or fitness specialists.
Leading by example by planning, coordinating and delivering a wide range of daytime, sport, and evening entertainment to our guests of all ages and nationalities.
Building strong relationships across the resort with all members of the team, whilst also engaging consistently with our guests.
Deliver the highest quality service and guest experience in line with the TUI standards.
• Create and deliver a magical and developmental programme for our kids aged 0-3.
• Our Baby Club Hosts will also be caring, changing and feeding babies and infants 0-3.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• You can monitor and celebrate success with regular guest feedback results.
You will learn more about all Childcare jobs and our TUI Childcare Academy as we identify and match your skills & experience throughout your recruitment experience.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
BLUE Guide Manager (For Families)
ABOUT THE ROLE
Ensure that all aspects of the TUI BLUE experience are implemented and delivered according to the concept specifications.
You will be monitoring and analyzing concept and quality standards to develop action plans to deliver results and exceed guests’ expectations.
You will manage and motivate the whole TUI BLUE team of between 15-30 members and will be able to create a one team ethos. You will also show strong leadership skills and passion.
Maintain a strong relationship with the Hotels General Management as well as key stakeholders across the TUI Group.
Ensure that all aspects of the TUI BLUE experience are implemented and delivered according to the concept specifications.
You will be monitoring and analyzing concept and quality standards to develop action plans to deliver results and exceed guests’ expectations.
You will manage and motivate the whole TUI BLUE team of between 15-30 members and will be able to create a one team ethos. You will also show strong leadership skills and passion.
Maintain a strong relationship with the Hotels General Management as well as key stakeholders across the TUI Group.
ABOUT THE ROLE
• Ensure that all aspects of the TUI BLUE experience are implemented and delivered according to the concept specifications.
• You will be monitoring and analyzing concept and quality standards to develop action plans to deliver results and exceed guests’ expectations.
• You will manage and motivate the whole TUI BLUE team of between 4-6 members and will be able to create a one team ethos. You will also show strong leadership skills and passion via team meetings, daytime/evening activities and events.
• Maintain a strong relationship with the Hotels General Management as well as key stakeholders across the TUI Group.
ABOUT THE ROLE
• Ensure that all aspects of the TUI BLUE experience are implemented and delivered according to the concept specifications.
• You will be monitoring and analyzing concept and quality standards to develop action plans to deliver results and exceed guests’ expectations.
• You will manage and motivate the whole TUI BLUE team of between 4-6 members and will be able to create a one team ethos. You will also show strong leadership skills and passion via team meetings, daytime/evening activities and events.
• Maintain a strong relationship with the Hotels General Management as well as key stakeholders across the TUI Group.
ABOUT THE ROLE
• You will be leading and developing your team to ensure that childcare delivery in your area offers a varied, innovative, and creative programme in a fun and safe environment. Your team may be located across geographies meaning travel would be required.
• You will maintain the quality of all services by adhering to the childcare handbooks and company policies and give guidance when queries arise
• You will build and maintain strong relationships with the Hotel Management and internal teams
• You will take accountability for ensuring that inventory, stock control and quality targets and requirements are met and achieved, escalating any discrepancies when necessary.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
You will be leading and developing your team and team leader(s) to ensure that childcare delivery in your area offers a varied, innovative, and creative programme in a fun and safe environment In line with all handbooks, policies, and procedures. Your team may be located across geographies meaning travel would be required.
You will work as part of the wider team with resort management responsibilities including childcare staff resource planning and retention in addition to training, supporting staff qualifications, resort inductions, financial management and day to day HR management. You will do this by building and maintaining strong relationships with the resort team, concept delivery team, staff, partners, and guests.
You will also take accountability for ensuring that inventory, stock control and quality requirements are met and achieved. You will escalate any discrepancies when necessary.
Finally, you will be the childcare specialist and use your knowledge, decision making, planning and expertise to assist with all childcare queries and make innovative suggestions for future delivery based on staff and guest feedback.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
ABOUT THE ROLE
• Our concept hotels vary in size and guest profile and so may the size of your international team.
• In our stunning TUI BLUE FOR TWO hotels, you will be hosting activities such as French boules, shuffleboard, and beach volley. You will also be creating local experiences, secret walks, cooking and cocktail demos.
• By night you will transform to be the queen or king of ambience. Setting the scene and hosting theme nights and low-key live entertainment.
• You may additionally support the setup and maintenance of your valuable hotel sound system.
• You will always help your TUI colleagues by answering any guest questions and solving problems and best of all you can monitor and celebrate success with your regular real guest feedback results.
Entertainment & Activity Team Leader (For Families)
ABOUT THE ROLE
Leading an international team of talented and skilled entertainers, sports and/or fitness specialists.
Leading by example by planning, coordinating and delivering a wide range of daytime, sport, and evening entertainment to our guests of all ages and nationalities.
Building strong relationships across the resort with all members of the team, whilst also engaging consistently with our guests.
Deliver the highest quality service and guest experience in line with the TUI standards.
Create and deliver a wide range of fitness sessions, including aqua, strength, cardio and wellbeing classes to our guests of all ages and nationalities.
Planning and delivering a wide range of daytime, sport, and evening entertainment.
Engage consistently in guest interaction.
Deliver the highest quality service and guest experience in line with the TUI standards.
Create and deliver a wide range of fitness sessions, including aqua, strength, cardio and wellbeing classes to our guests of all ages and nationalities.
Planning and delivering a wide range of daytime, sport, and evening entertainment.
Engage consistently in guest interaction.
Deliver the highest quality service and guest experience in line with the TUI standards.
Create and deliver a wide range of fitness sessions, including aqua, strength, cardio and wellbeing classes to our guests of all ages and nationalities.
Planning and delivering a wide range of daytime, sport, and evening entertainment.
Engage consistently in guest interaction.
Deliver the highest quality service and guest experience in line with the TUI standards.
You will be leading, developing, and supporting your team and oversee the Football and Swim programme to ensure it satisfies all our guests.
It is also your responsibility to ensure that all the Health & Safety checks, operating procedures, and any observations and assessments are carried out throughout the season.
You feel confident to complete monthly reports which include finance, guest satisfaction and stock level controls.
As an Academies Team Leader you are also a working member of the team as either a Football Coach or Swim Instructor. Someone who leads by example and is part of the Academies overall staff headcount.
ABOUT THE JOB
• Create and supervise a magical and developmental programme for our kids aged 0-3.
• Lead a small national or international Childcare Team in a fun but safe environment.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• Coach, guide and manage team performance – celebrate success using weekly guest feedback results.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
You will manage the overall operation and performance of the Holiday Village achieving set targets, additionally you will have the staff welfare of between 27-40 members including 3rd party suppliers.
Part of that will be leading, developing, and supporting your team and ensure that all Holiday Village experiences are delivered to our specification and brochure promise.
You will be able to create a one team ethos and show great leadership skills and passion. It will all result in the delivery of an excellent holiday experience for all our guests.
Finally, you will also make sure to maintain a strong relationship with the General Hotel Management as well as other stakeholders and colleagues.
ABOUT THE JOB
• Create and deliver a magical and developmental programme for our kids aged 3-12.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• You can monitor and celebrate success with regular guest feedback results.
You will learn more about all Childcare jobs and our TUI Childcare Academy as we identify and match your skills & experience throughout your recruitment experience.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
Kids Club Host – Qualified
ABOUT THE JOB
• Create and deliver a magical and developmental programme for our kids aged 3-12.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• You can monitor and celebrate success with regular guest feedback results.
You will learn more about all Childcare jobs and our TUI Childcare Academy as we identify and match your skills & experience throughout your recruitment experience.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
Kids Club Host Overland
ABOUT THE JOB
• Create and deliver a magical and developmental programme for our kids aged 3-12.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• You can monitor and celebrate success with regular guest feedback results
You will learn more about all Childcare jobs and our TUI Childcare Academy as we identify and match your skills & experience throughout your recruitment experience.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
Kids Club Supervisor
ABOUT THE JOB
• Create and supervise a magical and developmental programme for our kids aged 0-12.
• Lead a small national or international Childcare Team in a fun but safe environment.
• Regular event participation such as team days, parades and evening party dances.
• Ensuring our high childcare standards and health & safety guidelines are followed.
• Helping your TUI colleagues by answering parent questions and solving problems.
• Coach, guide and manage team performance – celebrate success using weekly guest feedback results.
Self-guided modules to be completed before you attend pre-season Face to Face training (new to role colleagues) or before you arrive in resort (experienced colleagues).
• Our concept hotels vary in size and guest profile and so may the size of your international team.
• We search for star family entertainers in TUI SUNEO to be great all-rounders, hosting your very own activities throughout the day and evenings.
• You may additionally support the setup and maintenance of your valuable hotel sound system.
• You will always help your TUI colleagues by answering any guest questions and solving problems and best of all you can monitor and celebrate success with your regular real guest feedback results.
Leading an international team of talented and skilled entertainers, sports and/or fitness specialists.
Leading by example by planning, coordinating and delivering a wide range of daytime, sport, and evening entertainment to our guests of all ages and nationalities.
Building strong relationships across the resort with all members of the team, whilst also engaging consistently with our guests.
Deliver the highest quality service and guest experience in line with the TUI standards.
Our different TUI hotel brands are tailored specifically for all traveler types. Ranging from family hotels with entertainment for youngsters and grown-ups to adult-only hotels for a relaxing and recharging time for two. Click on the hotel brand you want to learn more about. You will also find above each brand the available job roles and training dates, once they have been communicated.
Holiday Villages
Kids clubs, activities, entertainment and fun for all ages with a British feel.
TUI BLUE
Packed activity programmes, kids clubs and evening entertainment for adults or families.
TUI KIDS’ CLUB
Creating the best holiday moments for children from 3 to 12 years.
TUI SUNEO
Holiday hotels for the small budget, modern design and cheerful colours in the 3-4 star hotels.
After your successful recruitment interview you will get a proposal for your summer placement. Once you have accepted the placement we will send you an e-mail with the invitation to your first step in your training journey. Invitations will start to be sent out by job role towards the end of January 2023.
All information about the blended learning approach and specific training steps for each role can be found here on our training webpage. The exact dates for virtual classroom training and pre-season face to face training can be found above.
Please be aware, Pre-Season Face to Face training dates will be confirmed in the later stage with an individual invitation mail.
Basically taking part in training is obligatory. If you cannot attend the training please state the reason for not attending in the registration form and send an email with a certificate from the doctor or school to: hotel.training@tui.com. Some of the job roles need to be licensed, and the qualification is a precondition to working in that role, therefore attendance at training is a requirement. If there is an unforeseeable circumstance and you cannot attend, please contact us so we can find a solution for you.
Each new module and link of your e-learning will open a new window. When you have completed each module or link please close the window and return to the previous window to continue to the next part of your e-learning.To check when/if you have completed each step of a module you can click on the menu button in the top left corner of the page and navigate through the module.
E learning:
The completion of the e-learning sessions are your own investment into your knowledge and understanding for your new job and can be completed at the most convenient time for you, without any impact on your current job or school commitments.
Virtual classroom Training
The virtual classroom training will be compensated to you with free time in the destinations or with days off, depending on the duration of your training (full or half day).
Childcare self-guided modules
The Childcare self-guided modules will be compensated with one extra day salary with your first salary after you start the season.
Pre-Season Face to face TUI BLUE & Concept DNA Training
If you are not contracted during the pre-season face to face training, you will get your participation paid with your first salary after you start the season.
IFAA B Licenses Training
The Fitness & Leisure Instructors get a unique opportunity to gain international recognized fitness licenses. As TUI covers all of the costs for these qualifications, there will be no remuneration for the duration of the training. (DNA Training will be paid).
Local staff
Please get in touch with your local HR department
Full Paediatric First Aid
If you are new to TUI, you will complete Paediatric First Aid Training during the Pre-Season Face to Face training. If you have completed this already in the previous 18 months, please bring a copy of your certificate with you.
You will be advised regarding first aid and what actions you need to take if any. Please do not book any first aid course unless advised to otherwise you will not get reimbursed for it
No, you do not need to do the qualification if you already hold a childcare qualification that meets the TUI requirements. You can contact Recruitment at Candidates.tuimm@tui.com to confirm.
If you do not currently hold a childcare qualification this is a great opportunity for you to become qualified in childcare. There are many benefits from completing this.
If you are interested in the qualification, please contact tuichildcarequalification@tui.com for any further questions and to register your interest. We look forward to hearing from you.
You will be able to find your tasks at the bottom of the E-Learning modules. There are 7 E-Learning modules where you will be asked to download the tasks to support your qualification. Once you have completed them you should send them to tuichildcarequalification@tui.com
You will need your passport (UK) or ID card (non-UK) to travel to training in Turkey, Spain or Cyprus. If you are applying for a visa or work permit and you have an appointment already scheduled or the embassy still has your passport/ID then let us know AS SOON AS POSSIBLE. You can inform us in the Registration for training or by email to hotel.training@tui.com.
We will then select one of the alternative dates for your Pre-Season Face to Face training.
There are 3 different Childcare Pre-Season Face to Face training dates. We will make the decision and allocate you onto the most appropriate one for your contract start date in destination.
Most of you will attend the main training date on 17-22 April in Turkey. If your contract starts earlier and we require you to attend the Cyprus or Spain dates we will let you know.
You will receive your invitation to begin your e-learning on the TUI ONLINE CAMPUS in January. Please complete this fully within 2 weeks. If you are new to TUI you will then be invited to register for the Pre-Season Face to Face training. At this point you will see the dates you have been allocated. If you are not able to attend on the dates allocated please contact us as soon as possible. In the meantime keep checking this webpage for the most up to date information.
Yes, everyone employed by TUI is required to complete some E-Learning at the start of season. This has been tailored to your experience and will include updates and new information.
Our program manager will be in contact with you to advise you when the virtual classes will begin. Please make sure you are checking your inbox/spam/junk for any emails.
Most of all, bring lots of energy & passion to the Virtual Classroom Training and read all the information on this website carefully. Plan the time for the virtual training as stated in the invitation.
When attending the Fitness & Leisure Instructor training it is best if you start visiting group fitness classes at a nearby gym, and start jogging and exercising to work on your physical endurance on a regular basis, in order to get in shape for your sports training.
Enter the virtual classroom with the Link received from the TUI Hotel Training Team.
If necessary enter your FULL NAME as stated in your ID/passport (no nicknames please), attendance will be noted.
Most of our virtual classroom training will be held through Microsoft Teams or Zoom. If you have questions on how to register in both apps, please read the next question.
All quoted times for trainings are at CET – Central European Time (Spain, Germany, Denmark, Sweden, Norway, etc). You will need to calculate the start time according to the country you are physically in. For example, if you are in the UK and your training starts at 14:00 CET, you will begin at 13:00 UK time.
UK, Ireland and Portugal are WET – Western European Time (CET -1).
Greece, Cyprus, Finland are EET – Eastern European Time (CET+1).
Turkey is CET+2.
In TUI, every colleague orders their uniform online. You will receive your login details (username and password) automatically from the supplier, after you have been offered your placement and accepted it. Should this not be the case, contact your local Operations Support team. You should place your order as soon as possible, but definitely before leaving for destination.
In TUI BLUE For Families Please make sure that it says TUI BLUE on your order form link – if not contact the person who emailed you and ask them to adjust it for you. To order your TUI BLUE For Families childcare uniform the job role you will need to select is the Kids Club Supervisor/Team Leader role to order the correct uniform.
It is important, that you order your “normal” clothing size, so that our uniform will fit. In most cases a belt will fix it. In resort we have some spare uniforms stored.
This depends. If you live in the country where the training will take place, you will be asked to organise your journey to the training venue yourself. You will collect all tickets and receipts and when you get to your destination you will claim the costs back. We are able to purchase advance train tickets in the UK and Germany for you.
If you have to fly to the training we will book your flights in and out. In case of traveling from training directly to the summer destination, we will let you know in advance and give you your onward travel information.
The travel from your home town to the airport has to be arranged by you, apart from trains in UK and Germany.
In Turkey, Spain or Cyprus the transfer from the airport to the hotel has been organised for you. Please find the TUI counter at the airport and the TUI colleagues there will be happy to assist you.
After completing the relevant e-learning and reading all the important details about your training on the TUI Online Campus, you will then be asked to register for Pre-Season Face to Face Training.
You will be asked to complete a registration self-survey with the deadline of 1 week. Please have your passport on hand to fill out the survey carefully. We will use this information to request your flights to the face to face training and book your accommodation. This will take a few days, then we will send your flight ticket via e-mail.
Some of you will either be working for TUI on a Winter season or have already started your Summer season. Before registering for Pre-Season Face to Face Training on the TUI ONLINE CAMPUS you need to inform your line manager about the training dates. This means that cover can be arranged if necessary to ensure there is no disruption to your guests.
Please ensure you are adequately covered by insurance for the duration and destination of this training – either check with your (national) insurance companies and / or purchase private travel insurance to your personal requirements – such as foreign health insurance or luggage cover. You should also be aware of the procedures you need to follow in case you need emergency assistance or for other claims.
We will be following local regulations when we are in the training destination.
Please check the requirements on face masks from your departure and transit point(s) as these may differ country to country.
We recommend you take an antigen test before your departure (optional).
Face masks and antigen tests will be available at the Training if needed.
Remember: Even if you show mild symptoms or no symptoms at all you can spread the virus
There is currently no requirement for a visa to travel to Turkey for nationalities within the EU, UK, Switzerland, Norway. If you are recruited locally from a different home country you might need a visa eg Egypt. In that case please contact your local HR department
Egypt passport holders can purchase a 30-day single-entry e-Visas via www.evisa.gov.tr, provided that you have a valid Schengen or USA, UK, Ireland visa or residence permit and you travel to Turkey with Turkish Airlines or Egypt Air. Please contact hotel.training@tui.com, so we can support you with the necessary invitation documents in order to apply for a visa.
Most of the pre-season training will take place in Turkey which requires a passport for entry. Some Childcare training will take place in Spain or Cyprus depending on your start date. You will need a passport if you are attending in these countries and are not from an EU country.
Basically taking part in training is obligatory. If you cannot attend the training please state the reason for not attending in the registration form and send an email with a certificate from the doctor or school to: hotel.training@tui.com. Some of the job roles need to be licensed, and the qualification is a precondition to working in that role, therefore attendance at training is a requirement. If there is an unforeseeable circumstance and you cannot attend, please contact us so we can find a solution for you.
On our Training Website you can find the most current information around your training journey. Please watch the explanatory videos and read the information about job role and hotel brand on the website.
When attending the Fitness & Leisure Instructor training it is best if you start visiting group fitness classes at a nearby gym or sports club on a regular basis in order to get into shape for your sporty adventure. Most of all bring a lot of energy & passion with you and don’t forget your smile 🙂
Please keep in mind the dress code guideline that was included in your e-learning while packing your suitcase.
If you require any special medication, please bring it with you.
Please bring along your own face masks (if required), notebook and pens.
The course is fully residential, which means that we pay for your accommodation (a shared twin room), food and soft drinks. Food will be served as a buffet in the restaurants, so all dietary requirements are catered for. You will need to bring some extra money with you for any drinks or snacks and you can either pay with cash (€ in Cyprus and Spain and € or TL in Turkey) or via most credit and debit cards.
We will arrange for you to stay in hotel accommodation at the same venue as your training. You will share a twin hotel room with another new colleague, and all your meals and soft drinks will be provided.
This is the start your new adventure with us and it is important that you come with an open mind to get to know your new colleagues, experience new cultures and be ready to contribute to, and learn from our training team and each other.
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